Bilingual Administrative Assistant (Legal Services)

Northern Virginia Family Services

About the organization

Northern Virginia Family Service’s (NVFS) breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community. We provide the essential building blocks for financial, emotional and physical well-being, serving as leaders and innovators for the Northern Virginia community. Every year, we empower more than 40,000 individuals to achieve self-sufficiency. With these essential resources, our community is better equipped for future success and engagement among all of our neighbors.

Duties

•Provide general administrative support to Legal Services staff:
◦Timely opening and closing of reception area/legal suite.
◦Greet and direct visitors/clients to appropriate staff member.
◦Answer phone line, redirect calls, and provide information & referral services to all inquiring callers. Maintain updated call log.
◦Follow up with clients on upcoming appointments/perform reminder calls.
◦Copy, scan, filing, and client case file maintenance.
◦Coordinate application mailings and delivery confirmations.
◦Hand-deliver filings to courts and government agencies.
◦Assist Legal Services staff in the collection and documentation of client fees.
◦Provide document translation and interpretation.
◦Enter client information and deadlines in the organization’s database (as directed).
◦Process mail/courier, deliveries, and incoming faxes.
◦Other administrative tasks as necessary.
•Assist Front Office Coordinator with tasks including: ◦Monitoring of equipment functioning (copiers and Pitney Bowes machine) and supply inventory for the site; instructing others in proper use of equipment.
◦Maintaining inventory and storage of closed client records.
◦Providing support and backup to the Multicultural Center’s front desk.
◦Scheduling common spaces.
•Conduct initial phone screenings to determine eligibility for program services and schedule legal consultations.

To read more detail on the Website...

Qualifications

•Bachelor’s degree or equivalent professional experience preferred.
•At least two (2) years of related work experience providing administrative support and/or customer service in a Legal Services office preferred.
•Oral and written fluency in English required; Spanish language fluency required. Additional language skills always welcome.
•Quick learner and willingness to adapt and learn new systems.
•Knowledge of USPS postage meter and other office equipment preferred.
•Strong customer service orientation.
•Ability to communicate respectfully, clearly, effectively, tactfully and patiently in-person and on the phone to a diverse population.
•Ability to work collaboratively across functions, programs, and departments.
•Excellent at multi-tasking with forward-thinking, solution-oriented and collaborative approach.
•Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required.
•Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.

Application instructions

Contact email: [email protected]

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