Associate, Student Recruitment

Girls Who Code

About the organization

Girls Who Code is a nonprofit organization which aims to support and increase the number of women in computer science by equipping young women with the necessary computing skills to pursue 21st century opportunities

Duties

Customer Service for Students, Families, Educators:
Team lead for the customer service tool Zendesk (in collaboration with the Operations team,) to support inbound inquiries and ensure clear, supportive, enthusiastic, timely communication with interested parties.
In collaboration with the operations team, lead the implementation of our customer service plan for inquiring students, parents and educators
Follow-up with leads that come through interest forms on the GWC website, fielding to appropriate local recruiter as needed
Support SIP application conversion through individualized follow-up

Marketing & Communications:
Team lead for the marketing tool Campaign Monitor, supporting the strategy, design, and copy development of email campaigns in collaboration with other Programs team members
Support with writing content for Recruitment marketing campaigns, social media campaigns, and other creative materials
Host and/or coordinate weekly virtual information sessions to promote GWC’s Summer Immersion Program

Research and Logistics:
Research strategic events for Community Partnerships Managers and Regional Partnership Coordinators to attend to raise awareness of GWC programs and support with Clubs and SIP recruitment
Assist with identifying potential partnering community organizations (schools, libraries, faith-based organizations and other community based organizations)

Qualifications

At least 2 years prior work experience
Bachelor’s degree or applicable experience
Excellent oral/written communication and people skills with an ability to balance priorities, negotiate, and work with a variety of internal and external stakeholders from all backgrounds
A customer-service orientation, experience managing inbound inquiries and responding in a timely, clear, enthusiastic manner is preferred
Comfort with using Google Suite (Gmail, Google Docs, Google Sheets) and with learning new systems such as Salesforce, Campaign Monitor, Zendesk
Must be able to work both independently and in a team environment, may report to a remote manager
Strong organization skills, ability to multitask, and attention to detail
Data driven: the ability to track outcomes through set goals
Knowledge of and/or interest in computer science, technology, and/or education preferred
This role requires occasional evening or weekend events and up to 25% travel
Some physical work including lifting boxes of materials (examples: flyers) or setting up a table will be periodically required
Commitment to Girls Who Code’s mission and to diversity, equity, and inclusion and comfort working with people from all racial, ethnic, and socioeconomic backgrounds

Application instructions

Contact email: [email protected]

https://jobs.lever.co/girlswhocode/b2522469-4640-41ea-8006-dfd8ed6c85e7

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Equal Opportunity Employment

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