Assistant, Managed Organizations Technology

Arabella Advisors

About the organization

Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation.

Duties

-Case Management for MO via Zendesk ticketing system
-Respond to all level 1-3 requests (both internal and client facing issues)
-Assign all other requests; ensure timely response to all requests
-Elevate FAQs for broader solutions

-Training administration
-Training logistics: Sending out invite to project users, monitoring training sign up list, training credentials, delivering training materials & surveys

-Technology Systems General Support
-Audit current fields & previous fields: cleaning up historical data
-Catalogue system changes
-Payment Processing: recurring donor management, refund management
-Concur Reporting: Project/Account team requests on total employee detail
-Portal management: Password reset, permission check, project page setup
-Tech procurement administration: Fulfilling preferred vendor purchases, answering process related questions, facilitating billing issues with account teams
-Permissions administration: Updating user access in MNPO portals, updating user access in GSP/GRP, troubleshooting access via screenshare
-Preferred Online Fundraising platform: Fielding project inquiries after they reviewed the preferred platform documentation, tax acknowledgement
-Online Fundraising Reporting: Pulling monthly reconciliation reports & custom reports
-Tech Support for Managed Nonprofit Organizations (MNPO) Executives: Document and troubleshoot tech issues for MNPO executive team

Qualifications

-Associate’s Degree and two years work experience or Bachelor’s Degree
-Excellent written and oral communication skills
-Strong entrepreneurial spirit and resourcefulness in problem solving
-Superior attention to detail
-Outstanding organization and prioritization skills - ability to manage multiple demands, projects and deadlines in a fast-paced environment
-Interest in using technology as a solution
-Experience or interest in philanthropy, nonprofits, foundation operations and management

Application instructions

Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job.

Arabella Advisors is an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know.

We encourage you to read (or listen to) our DEI statement prior to applying. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process.

While Arabella is open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses.

We will review applications as they are received and look forward to hearing from you.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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