AmeriCorps Homeowner Liaison

Rebuilding Together New Orleans

About the organization

Since 1988, Rebuilding Together has believed that everyone has the right to live in a safe and healthy house. With this mission, RTNO has quickly grown into one of the largest home rehabilitation non-profit organization in New Orleans, completing over 500 home repair and community revitalization projects since 2005. By focusing our program in target neighborhoods, RTNO meets the needs of the communities we serve quickly and efficiently by leveraging corporate, private and public dollars, volunteer labor and help from the AmeriCorps program. We are currently focused on meeting the growing need to make homes safer through aging in place repairs, energy-efficiency repairs and moderate kitchen and bathroom repairs. These repairs strengthen neighborhoods by allowing low-income homeowners to stay in their longtime times as the age, inhibiting blight from spreading and keeping invested homeowners in place.

Duties

This position provides support for homeowners wishing to utilize RTNO’s services for repairs they would otherwise not be able to afford. This member will achieve lasting positive outcomes working directly with low-income homeowners in applications to repair their homes, leading them through the often complex process of applying for funding assistance. The changing landscape of funding in the city of New Orleans and the state of Louisiana has made this even more confusing to the vulnerable population of seniors and homeowners trying make their homes safe and affordable as they age, and requires a knowledgeable guide with training in the financial and document realities of this process.

Essential Functions of Position:
Conduct eligibility screenings
o Answer phones and direct calls pertaining to the housing related requests and needs appropriately.
o Collect basic information from clients to begin a case file
o Verify and update all client information and enter it in the client case file
o Screen current waitlist and follow-up with all open files and clients to assess current needs
o Update client status, verify that clients no longer are in need of services, or make referrals if deemed ineligible
o Set-up home assessments with Community Relations Manager and Construction Manager to determine scope of work

Qualifications

Preferred
 Familiarity with the New Orleans area
 Experience in social work or case management
 Experience with database entry
 Skills in customer service and organization
 Valid driver’s license, may require use of personal vehicle with reimbursement of mileage

Required
 High school diploma or equivalent (GED)
 Must be a citizen, national, or lawful permanent resident alien of the United States.
 Must be at least 18 years old
 Strong communication and interpersonal skills; a people person who is articulate, compassionate, relational and collaborative.
 Demonstrated skills in conflict resolution, written communication, problem solving, and program administration
 Ability to serve with and for a diverse community and staff
 Demonstrated leadership and decision-making abilities.
 Ability to work with diverse clients, volunteers, and staff to create a friendly, helpful atmosphere
 Access to reliable transportation to daily commute, or comfort with using public transit

Salary

16000

Application instructions

Contact email: [email protected]

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Equal Opportunity Employment

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