AmeriCorps Client Preparedness Coordinator


About the organization

SBP shrinks the time between disaster and recovery.

We can't prevent natural disasters, but we can prevent some of the suffering they cause. By increasing resilience before disasters occur and streamlining the post-disaster recovery process, we're able to fortify people against unnecessary stress and trauma.

Started in the aftermath of Hurricane Katrina, we are currently supporting recovery in eight disaster-affected communities. With our construction system enhanced and optimized through an ongoing partnership with Toyota, which helped implement lean manufacturing processes, SBP rebuilds homes far below market rate and carries out construction projects with much lower subsidies than traditional affordable housing models.

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● Identify and support prospective clients, working with them to complete an application for assistance either in person, via phone, or video platforms such as FaceTime or Zoom.
● As assigned, assist clients with their application or appeal to FEMA either in person, via phone, or video platforms such as FaceTime or Zoom.
● Prepare and present prospective client cases to site leadership for funding and construction.
● Assist clients in navigating and applying for external funding to support specific recovery needs.
● Manage a caseload of 30-40 clients, acting as a reliable point of contact through their initial application for assistance through the rebuilding process.
● Refer clients who are in need of housing, food, or other supports to appropriate service providers.
● Meet weekly with the Client Services Manager to discuss goals, client cases, professional development, and any other issues and be open to feedback and coaching.
● Input client data and upload documents into Salesforce and update case notes daily.
● Adhere to SBP’s Construction Manual and Safety Protocol and participate in regular safety training.
● Participate in September 11th Day of Remembrance and Martin Luther King Jr. Day of Service events, which may take place on a weekend or during holidays and include activities outside of the scope of typical day-to-day functions.


● Must be fully vaccinated against COVID-19 in accordance with CDC guidelines and recommendations and able to provide documentation of vaccination status prior to engaging in SBP's AmeriCorps Program.
● Be at least 17 years of age or older.
● Have a high school diploma or its equivalent
● Be a citizen, national, or lawful permanent resident alien of the United States
● Satisfy the National Service Criminal History Check eligibility criteria pursuant to 45 CFR 2540.202.
● Strong interpersonal skills, including active listening.
● Ability to maintain a calm, professional demeanor in challenging situations, including client crises.
● Ability to clearly communicate needs and expectations to people of various backgrounds.
● Demonstrated problem-solving skills.
● Fluency in Spanish is required for positions serving at the Puerto Rico Operating Site



Application instructions

Contact email: [email protected]

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Equal Opportunity Employment

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