Administrative Assistant

SER Metro-Detroit

About the organization

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.


1.Collaborates SYLA staff and SER Case Management Team to ensure that the registration process is completed with fidelity.
2. Ensures that all student documents are signed and that each file is complete.
3. Provides office support relative to the following school processes and procedures: data entry, letters, memorandums, attendance, student management system, office supplies/management, pick-up/deliveries coordination of equipment troubleshooting.
4. Assists with student daily contact to improve retention, engagement and overall outcomes.
5. Responsible for generating reports, transcripts, grades, report cards, the intake process and placing student information in FileMaker and PowerSchool.
6. Responsible for providing student information to teachers and administration.
7. Ensures student daily attendance is taken in PowerSchool each hour and recorded with accuracy.
8. Follows procedures for safe storing and integrity of all public and confidential school records.
9. Responsible for completing and submission of immunizations into MICR.
10. Consistently displays the highest ethical and professional behavior and standards when working with students, parents, and school personnel.
11. Notifies immediately appropriate personnel and agencies when there is evidence of substance abuse, child abuse, child neglect, severe medical or social conditions, potential suicide or students appearing to be under the influence of alcohol or controlled substances.


1. Preferably an Associate’s degree in Business, Accounting or related field.
2. Two years of relevant full-time experience in a general office environment, preferably within a school.
3. Must be knowledgeable of efficient office practices and procedures. Must possess the ability to multi task.
4. Excellent written and verbal communications skills.
5. Computer skills and experience in school related office procedures and student management system processes (PowerSchool).
6. Ability to communicate with individuals from diverse backgrounds and varying levels of need.
7. Ability to work in a fast-paced and performance-based environment, with a demonstrated ability to work under pressure to meet critical deadlines.
8.Must be detail oriented with the ability to prioritize multiple tasks as well as possess excellent organizational and time management skills.
9. Ability to interact with students, parents and staff in a positive and productive manner.
10. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access) and online sourcing tool with functional knowledge of internet use for search platforms.
11. Must be willing to work a flexible schedule.
12. Must possess and provide a valid Michigan Driver's License. Incumbent must also have reliable transportation.
13. Must complete FBI fingerprinting and a satisfactory criminal background check must be received, as well as proof of a recent negative tuberculosis test result.


$13.46 - $17.78

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