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Workshop Facilitator

About SER Metro-Detroit

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.



Performs responsible job search training activities in a classroom setting that provides SEMCA participants with the ability to seek employment effectively. Working in partnership with Career Coaches and staff to support jobseekers in navigating and connecting to essential services required to remove barriers. These can include transportation, childcare, housing, legal aid, or adult basic education. This role will serve as the expert in understanding the Career Center’s various partners and the support they offer, including eligibility and referral process.


1. Designs and facilitates career development and life skills workshops, including self-assessment, goal setting, workplace conduct and appearance, resume writing, job search strategies, networking, interviewing, and other related subjects.

2. Administration of career and job readiness assessment instruments.

3. Modifies curriculum and materials as required to meet individual and program needs.

4. Utilizes various teaching resources to develop customers’ knowledge of the subject area.

5. Monitors and evaluates customers' progress and prescribes corrective plans whenever necessary.

6. Maintains a warm atmosphere where customers feel cared for and welcome.

7. Maintains a functional knowledge of economic and job market trends and demands and incorporates knowledge into job readiness training modules.

8. Develop and foster relationships with organizations that provide barrier removal/essential services that are in proximity to the career center.

9. Creates a network of referral organizations and a resource directory to assist customers in obtaining services. It also supports using the Resource Map within its Center (launching July 2021), including training staff on its use, keeping information accurate, and sharing information with customers.

10. Updates information on partner organizations by making routine contacts to verify services, eligibility requirements, and referral processes.

11. Identify gaps within the referral partner network and collaborate with the DESC Implementation Coordinator to identify potential partners.

12. Advocates for and connects customers to community services and assists in assessing available support services.

13. Follows up with customers and partner organizations on the status of barrier/referral resolution and provides updates to career coaches.

14. Maintains accurate and up-to-date participant activity data and other related information in data systems.

15. Assists in maintaining an accurate record (file) system for each program participant.

16. Compiles program statistics and prepares regularly scheduled related reports for submission as required by SER and the funding source.

17. Provide participants with public benefits information and train them as navigators in the MI Bridges system.

18. Contributes to the team effort by performing other duties as assigned


1. A high school degree or equivalent (GED), associate degree, or a combination of education and experience in social work, counseling, human services, or a related field is preferred.

2. Computer skills necessary to utilize word processing and spreadsheet software applications and maintain required documentation.

3. Excellent communication and interpersonal skills necessary to effectively communicate, build professional relationships with, and provide accurate information to community partners and program participants.

4. Desire and ability to work with a diverse group of people, particularly those living in low-income distressed neighborhoods.

5. Ability to work independently and in a team environment.

6. General knowledge of Career Center services and programs.

7. Knowledge of relevant office equipment.

8. Ability to interact with customers in a positive and productive manner.

9. Ability to input basic data into a personal computer.

10. Ability to prepare routine reports, file records correctly, and type materials as requested

11. Ability to effectively read and interpret written procedures.

12. Knowledge of or ability to learn data tracking and management information systems.

13. Experience with adult learners in a nontraditional environment desired.

14. Knowledge and understanding of instructional and classroom techniques.

15. Knowledge of basic education principles, practices, and techniques for adult learning.

16. Excellent written and verbal communication skills.

17. Ability to plan and organize effectively.

18. Bilingual language skills English/Spanish required.

19. Must be willing to work a flexible schedule.


The physical demands described are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal school environment with a noise level that is, at times, moderately loud with a little discomfort due to noise, dirt, dust, and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and, fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Application instructions

Before responding to this announcement, please review the RPCV Career Link Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of every position posted to the jobs board and we ask everyone to use caution when contacting and/or sharing information with any organization while seeking employment. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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