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The application process begins by selecting a service model and finding an open position.

Peace Corps Volunteer
2 years, 3 months
Peace Corps Response
Up to 12 months
Virtual Service Pilot
3-6 months

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Salesforce Support Specialist

About Big Thought

Big Thought designs, curates, and delivers HIGH IMPACT PROGRAMS that are built upon hands on experiential learning. Because we understand the harsh challenges many youth in marginalized communities face, we embrace trauma-informed methodology. At Big Thought, we aim to help all young people MAXIMIZE THEIR POTENTIAL in a twenty-first century world. Our programs offer pathways to build skills relevant to thrive in work today and in the future.

Duties

About the Ideal Candidate: This entry-level position requires a strong understanding of Salesforce functionalities, coupled with a passion for providing exceptional support to our organization. Some key responsibilities include assisting with Salesforce solution builds, troubleshooting user issues, and collaborating with the Salesforce Admin to optimize system performance. What the Role Entails: Support user adoption and on-going training efforts via in-app guidance, videos, in-person and/or asynchronous learning, and the creation of standard operating procedure (SOP) documentation Reviews and resolves support ticket submissions and coordinates the evaluation, scope, and completion of new development requests Ensure data integrity and quality within Salesforce by implementing best practices for data management, including data cleansing, deduplication, and normalization Performs basic Salesforce administration Bridge the gap between business requirements and technical solution Maintain current functional and technical knowledge of our products and future releases

Qualifications

Minimum Qualifications: Minimum 2 year work experience in NPSP Salesforce system preferred Salesforce Administration Certification required Demonstrated aptitude for learning software and explaining technical problems and solutions in non-technical terms Experience working with cross-functional teams Familiarization with non-profits Familiar with Project Management tools Skilled in organizing work to meet deadline

Application instructions

Before responding to this announcement, please review the RPCV Career Link Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of every position posted to the jobs board and we ask everyone to use caution when contacting and/or sharing information with any organization while seeking employment. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

Does this sound like the position for you?