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QA/Data Specialist

About SER Metro-Detroit

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.



Responsible for quality assurance and data validation for Career Center programs. Maintains accurate and up-to-date program performance data systems and ensures that the Centers are contract-compliant with local, state, and federal regulations governing program activity.


1. Conducts internal audits and quality assurance procedures.

2. Coordinates and organizes Data Validation and Internal Controls files to ensure compliance and coordinates state and programmatic review of files.

3. Compiles program statistics and performance data and prepares related reports for submission as required.

4. Reconciles and validates reports with related data files and systems, reports errors and corrections to management.

5. Assists in evaluating current procedures and practices for accomplishing program objectives. Develops and recommends alternative methods for performance improvement.

6. Actively participates in the update and maintenance of accurate electronic, internal, and external reporting systems to track program performance and individual status of program participants.

7. Provides guidance to staff for accurate interpretation and implementation of service delivery reporting policy and procedures.

8. Maintains knowledge of the statement of work and performance goals. Facilitates compliance with contract provisions for funding sources.

9. Works with management to establish standards of excellence using qualitative and quantitative methods.

10. Ensures files are maintained and provides technical assistance.

11. Identifies best practices and communicates findings to management

12. Communicate with staff and partner agencies to ensure consistent and accurate reporting of participation activity.

13. Identifies, develops, and shares resources and information to be used to support operations.

14. Conducts follow-up alignment with established benchmarks for each project. Determines attainment of goals and recommends additional action plans when appropriate.

15. Participant activity data, such as participation hours, is entered into the One Stop Management Information System (OSMIS) and internal reporting system, which ensures the accuracy of the data entered.

16. Verifies participant registration and other data in OSMIS. Communicate with the Michigan Department of Health and Human Services (MDHHS) and funding sources to share and/or request participant information.

17. Participates in the maintenance of an up-to-date automated reporting system to track program participation hours/program completion and placement status of program participants.

18. Monitors and completes internal audits of participant files for accuracy and completeness.

19. Communicates with staff to ensure consistent and accurate reporting of participation activity.

20. Provide ongoing technical assistance to staff as needed.

21. Contributes to the team effort by performing other duties as assigned.



1. Bachelor’s Degree in a relevant area of study or minimum 5 years of work experience in data management for workforce development programs.

2. Minimum of three years of experience working in community programs and two years coordinating quality assurance or management information systems for WIOA, PATH or other workforce development programs and services.

3. Knowledge of federal, state, and local regulations affecting WIOA/PATH program operations.

4. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Access).

5. Computer skills necessary to effectively maintain a database and generate reports.

6. Analytical ability to identify and resolve reporting errors.

7. Knowledge of business practices, administrative procedures, and personnel development.

8. Ability to function independently and as a team member.

9. Excellent oral and written communication skills.

10. Bilingual language skills in English/Spanish or English/Arabic are preferred.

11. Interpersonal skills necessary to effectively communicate with staff and partner agencies.

12. Mental ability to handle pressures related to meeting deadlines and performing repetitive tasks requiring concentration and attention to detail.

13. Physical ability to frequently sit at a computer terminal for prolonged periods of time when entering data.

14. Valid Michigan driver’s license. Must be willing to work a flexible schedule and have reliable means of transportation to travel to various locations outside of the office.


The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Application instructions

Before responding to this announcement, please review the RPCV Career Link Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of every position posted to the jobs board and we ask everyone to use caution when contacting and/or sharing information with any organization while seeking employment. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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