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Peace Corps Volunteer
2 years, 3 months
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Peace Corps Response
Up to 12 months
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Virtual Service Pilot
3-6 months
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Program Support

About SER Metro-Detroit

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment.

SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.

Duties

  1. Assist with student intake, data collection and documentation of student records.
  2. Responsible for data entry, filing, copying and scheduling of intakes for students.
  3. Provides general administrative support such as filing, typing documents and organizing information.
  4. Assist with customer interactions and follow-up calls for school enrollees.
  5. Support school administrators and teachers with necessary clerical responsibilities.
  6. Work closely with the facility management team on record compilation for annual inspections
  7. Participates in the collection and preparation of data relative to the work of the department.
  8. Shows interest and concern for all youth services customers, treating them with respect and care.
  9. Consistently displays the highest ethical and professional behavior and standards when working with students, parents, and school personnel.
  10. Notifies immediately appropriate personnel and agencies when there is evidence of substance abuse, child abuse, child neglect, severe medical or social conditions, potential suicide or students appearing to be under the influence of alcohol or controlled substances.
  11. Attends required meetings and trainings as required by School Administration, SER Management or School Board.
  12. Contributes to the team effort by performing other duties as assigned.

Qualifications

  1. High School Diploma or GED equivalent is preferred.
  2. One to two years’ experience in a customer service environment.
  3. Computer skills necessary to utilize word processing and spreadsheet software applications.
  4. Interpersonal skills necessary to effectively communicate with staff, participants and partner agencies.
  5. Excellent organizational, written and verbal communication skills.
  6. Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail and dealing with multiple individuals from diverse backgrounds and varying levels of need.
  7. Physical ability to sit at a computer for extended periods of time.
  8. Must be detail oriented with the ability to prioritize multiple tasks as well as possess excellent organizational and time management skills.
  9. Ability to interact with students, parents and staff in a positive and productive manner.
  10. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access) and online sourcing tool with functional knowledge of internet use for search platforms.
  11. Must be willing to work a flexible schedule.
  12. Must possess a valid Michigan Driver's License. Incumbent must also have reliable transportation.
  13. Must complete FBI fingerprinting and a satisfactory criminal background check must be received.

Application instructions

Before responding to this announcement, please review the RPCV Career Link Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of every position posted to the jobs board and we ask everyone to use caution when contacting and/or sharing information with any organization while seeking employment. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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