Medical Case Manager

About Heartland Human Care Services

At Heartland Human Care Services, we support people as they build on their strengths. We cover basic needs for today, like housing and healthcare, while providing job and financial training for tomorrow. Because we have seen it, we believe that with support and hope, lives can change.

Duties

• Collaborates with interdisciplinary team to provide case management to participants diagnosed with chronic medical conditions for conditions including HIV, Hep C, STI’s, and TB. 
• Provides direct observation therapy (Monday through Friday) to participants in agency TB management program. 
• Meets regularly with assigned cases and representatives from community as needed.
• Provides advocacy, crisis intervention and problem solving in a variety of areas for all program participants.
• Helps program participant to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and program participant's part in creating them. 
• Makes referrals in accordance with treatment plan to other organization units and external providers.
• Screens for income supports for benefits and entitlements to advocate on the behalf of program participants.
• Conducts outreach and intake as required.
• Completes all necessary documentation and statistical reports accurately and in a timely manner.
• Develops and maintains professional relationships with social service, health and governmental agencies.
• In conjunction with interdisciplinary care team, facilitates case closure in accord with funder requirements.
• Participates in regular supervision meetings, team meetings, in house training sessions and conferences.  
• Participates in program and operational planning.
• Establishes and maintains a professional and therapeutic relationship within the guidelines of professional standards, program participant profiles, confidentiality laws and the newest clinical research available.
• Maintains the volume of work designated by project standards and utilizes strengths-based theory and concepts integration in clinical practice.  
• Adheres to professional standards as outlined by governmental bodies, HRSA, NASW (and/or other appropriate professional associations), private funding sources, organization plans/policies and guidelines.  
• Other duties may be assigned.

Qualifications

Education and Experience: 

• High school diploma or General Education Diploma is required. 
• Minimum of seven (7) years’ experience in case work, human services or related field and one year related experience in a health care setting (such as health education, prevention, case management work) or Bachelor’s degree and minimum three (3) years of experience case work, human services or related field and one year related experience in a health care setting (such as health education, prevention, case management work)

Certifications/Licenses: 

A valid driver’s license is required. 

Knowledge/Skills/Abilities (K/S/A): 

• Ability to speak and fluency in a second language including but not limited to the following multi-language abilities:
• Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals.  
• Ability to write routine reports and correspondence.  
• Ability to speak effectively before groups of customers or employees of organization.
• Access to regular, dependable and timely transportation 
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement:  

This role is eligible for a “hybrid” or “remote” work arrangement. If hybrid, it is expected this person would be able to meet for “in person” meetings when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.). There may also be the availability to work from home when appropriate. 

Work Environment:  

• The noise level in the work environment is usually moderate.
• Each program site operates on a 24/7 basis, 365 days per year.  To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regards to scheduling and work location.  
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs.  Employees may be required to report to any one of our locations on a temporary or permanent basis.

Physical Demands:  

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is regularly required to sit, stand and walk.
• The employee must be able to stoop, kneel and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms. 
• The employee must occasionally lift and/or move up to 25 pounds. 
• The employee must have unrestricted ability to provide physical restraint.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Application instructions

Before responding to this announcement, please review the RPCV Career Link Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of every position posted to the jobs board and we ask everyone to use caution when contacting and/or sharing information with any organization while seeking employment. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.