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Lead Youth Career Coach

About SER Metro-Detroit

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.


1. Works closely with Youth Services Managers to carry out deliverables for federal, state and local funded Youth Workforce Readiness Program.

2. Contributes to the design of operational strategy of program. Assists in the development and implementation of the program goals, systems, policies, and procedures.

3. Provides direction to entire case management and job development teams, disseminates program information and conducts trainings, while working between both campus locations as necessary.

4. Oversees the hiring, training, supervision and performance evaluation of Case Managers (Career Coaches), Success Coaches and Employment Specialists for both locations.

5. Oversight of the Management Information Systems (MIS) input, Launchpad and quality assurance programming for the site, ensuring activities and other metrics are properly recorded in all systems.

6. Manages Xello, college and career readiness software, and ensures case management team are properly trained and working with participants on modules and stipends.

7. Explores and researches additional educational development resources.

8. Works closely with data team to ensure measures are in place to capture and share relevant programmatic data, both internally and externally.

9. Collaborates with other program partners to organize projects and activities that will benefit the educational, physical and social development of youth.

10. Provides technical support and advice in all matters related to customer assessment, supportive services, and strategies that address the customer’s removal of barriers to participation.

11. Assists in ensuring the program enrollment goals and other objectives are met as specified by funding sources and the organization. Reports to supervisor on program progress and matters of concern.

12. Meets with staff on a regular basis to discuss program participant progress, concerns or other related issues.

13. Conducts periodic reviews of case files, notes, individual service strategies and home visits.

14. Compiles program statistics and prepares related performance and progress reports for management.

15. Provides positive leadership and direction for youth program staff and participants, utilizes trauma-informed care and person-centered supervisory techniques to address and model self-care and personal boundaries for staff and participants.

16. Contributes to the team effort by performing other duties as assigned.


1. Graduation from an accredited four-year college or university (with major course work in social work or a related field preferred).

2. Experience working with at-risk youth and youth agencies.

3. Two to four years of management experience in human services or related field preferred.

4. Bilingual language skills in English/Spanish or English/Arabic preferred.

5. Computer skills necessary to effectively maintain a database and generate reports.

6. Interpersonal skills necessary to effectively communicate with staff, participants and partner agencies.

7. Mental ability to handle pressures related to multiple individuals from diverse backgrounds and varying levels of need.

8. Valid Michigan driver’s license. Incumbent must also have reliable means of transportation to travel to various locations outside of the office.

9. Must be willing to work a flexible schedule (evenings/weekends).

Application instructions

Before responding to this announcement, please review the RPCV Career Link Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of every position posted to the jobs board and we ask everyone to use caution when contacting and/or sharing information with any organization while seeking employment. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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