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Immigration Services Assistant (Office Automation)

About U.S. Citizenship and Immigration Services (USCIS)

Every day, we change lives. U.S. Citizenship and Immigration Services (USCIS), under the Department of Homeland Security (DHS), is the government agency that oversees lawful immigration to the United States. We are more than 21,000 government employees and contractors working at over 200 offices worldwide. Our Mission: USCIS upholds America’s promise as a nation of welcome and possibility with fairness, integrity, and respect for all we serve. Visit to learn more about what it means to work for USCIS. This position is in the Service Center Operations Directorate, Nebraska Service Center in Lincoln, NE.


As an Immigration Services Assistant (OA), you will support the Adjudication Process by providing front-end operational support through researching and analyzing data to ensure integrity of information while preparing reports, system updates and managing electronic and physical file movement. • Pre-screen various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits. • Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity. • Accurately scan documents to include applications and correspondence. • Maintain subject matter files, technical instructions, and operating procedures. • Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing). • Quality assurance of scanned items to ensure readability, completeness and verification of successful system upload. • Perform data entry into USCIS systems. • Serve as records liaison by managing case files for reference, processing file movement requests, and conducting file audits.


GS-05: You qualify at the GS-5 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-4 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: • Performing complex office automation duties using word processing to edit and reformat correspondence and reports; • Creating and maintaining spreadsheets and databases; • Responding to inquiries by phone and/or in writing. OR • You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours. You may also be considered for this opportunity at the GS-06 and GS-07 level(s), for which there are additional requirements.

Application instructions

Submit the following required documents by email to [email protected] with the subject “Application - Immigration Services Assistant (OA) - NSC” by 11:59pm Eastern on the closing date. * Resume: A resume that demonstrates you have the required experience. USCIS’ Human Resources Office will only review the first 5 pages of your resume to determine your eligibility/qualifications. * Peace Corps certification: Official certification from Peace Corps stating your dates of service and non-competitive eligibility. * Are you qualifying based on education? Your college transcript (unofficial is acceptable) from an accredited institution that shows your name and the name of the institution. Foreign education may be used if you submit foreign education accreditation from a service that is endorsed by the Association of International Credential Evaluators ( or the National Association of Credential Evaluation Services (

Before responding to this announcement, please review the RPCV Career Link Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of every position posted to the jobs board and we ask everyone to use caution when contacting and/or sharing information with any organization while seeking employment. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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