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Immigration Services Analyst

About U.S. Citizenship and Immigration Services (USCIS)

Every day, we change lives. U.S. Citizenship and Immigration Services (USCIS), under the Department of Homeland Security (DHS), is the government agency that oversees lawful immigration to the United States. We are more than 21,000 government employees working at over 200 offices worldwide. Our Mission: USCIS upholds America’s promise as a nation of welcome and possibility with fairness, integrity, and respect for all we serve. Visit uscis.gov/careers to learn more about what it means to work for USCIS. This position is in the Service Center Operations Directorate, Nebraska Service Center in Lincoln, NE. You will provide support to both the operational & administrative functions within USCIS; assist in planning a variety of management programs or activities impacting Service Center activities and operations; and assist in implementing management information systems that focus on long/short range plans, policies & procedures related to goals, objectives & priorities.

Duties

• Organize information and data into a usable format to convey data innovatively and creatively in a manner that is presented to a wide variety of audiences in graphs, charts, on the ECN using SharePoint, spreadsheets, tableau, dashboards, and more. • Prioritize own workload (set well-defined and realistic goals). Identify issues that may affect task completion deadlines and communicate with supervisor and customers deadline revisions. Research relevant sources to gather supporting information. • Communicate technical concepts of data, analysis, and interpretation in simple, plain language terms for a variety of audiences. Draft documents including operating procedures, training materials, job aids, or management reports. • Support COTR functions to ensure compliance with the contract and Statement of Work. Monitor and evaluate the contractor quality control programs through inspections, contractor production reports, and customer feedback forms. • Identify trends and recommend the need for clarification to, and development of, procedures, information, and training to ensure proper application of benefits and Standard Operating Procedures.

Qualifications

GS-05: You qualify at the GS-05 level if you possess three (3) years of progressively responsible experience, one (1) year of which was experience equivalent to the GS-04 grade level, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: • Analyzing problems, gathering pertinent data and recognizing solutions; • Planning and organizing work to ensure timely completion; • Communicating clearly, both orally and in writing and providing excellent customer service. OR • You may substitute successful completion of a Bachelor's degree or a full 4-year course of study in any field leading to a Bachelor's degree for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours. You may also be considered for this opportunity at the GS-07 and GS-09 level(s), for which there are additional requirements.

Application instructions

Submit the following required documents by email to [email protected] with the subject “Application - Immigration Services Analyst - NSC” by 11:59pm Eastern on the closing date. * Resume: A resume that demonstrates you have the required experience. USCIS’ Human Resources Office will only review the first 5 pages of your resume to determine your eligibility/qualifications. * Peace Corps certification: Official certification from Peace Corps stating your dates of service and non-competitive eligibility. * Are you qualifying based on education? Your college transcript (unofficial is acceptable) from an accredited institution that shows your name and the name of the institution. Foreign education may be used if you submit foreign education accreditation from a service that is endorsed by the Association of International Credential Evaluators (https://aice-eval.org/endorsed-members/) or the National Association of Credential Evaluation Services (https://www.naces.org).

Before responding to this announcement, please review the RPCV Career Link Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of every position posted to the jobs board and we ask everyone to use caution when contacting and/or sharing information with any organization while seeking employment. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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