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The application process begins by selecting a service model and finding an open position.

Peace Corps Volunteer
2 years, 3 months
Peace Corps Response
Up to 12 months
Virtual Service Pilot
3-6 months

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If you are flexible in where you serve for the two-year Peace Corps Volunteer program, our experts can match you with a position and country based on your experience and preferences.

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Customer Support Specialist

About AMBOSS

Doctors have to navigate a vast amount of medical knowledge to find the right information at the right time. Our aim with AMBOSS is to distill this overflow of information down and make it applicable to patient care. We’re providing a digital resource for doctors to help them when making clinical decisions, and thereby improve the lives of patients.

Duties

- Strive to make a connection with our users by responding to their inquiries on different channels (Zendesk, phone, and social media) - Advise our users on how to have the best possible experience on our platform and strive to make a connection with them - Stay informed about product changes and rapidly learn information about the product to ensure the delivery of up-to-date information - Collaborate with the team to improve our product, customer experience, and internal processes - Identify and record customer feedback and update internal databases to help identify trends and assist in delivering this information to our team - Support process improvement, growth and marketing projects - Be involved in Customer Experience projects during quieter period

Qualifications

- Excellent written and verbal communication skills - Native-level Proficiency in English (a big plus if you speak Spanish, German, or Portuguese) - Outstanding problem-solving skills - Patience with complex or sensitive cases - Experience as a customer support specialist is a huge plus - Understanding the health care sector is a huge plus

Application instructions

Instead of applying online, email your resume to RPCV Rachel Passmore ([email protected]) for a direct referral.

Before responding to this announcement, please review the RPCV Career Link Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of every position posted to the jobs board and we ask everyone to use caution when contacting and/or sharing information with any organization while seeking employment. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

Does this sound like the position for you?