Program Associate

Program Associate

San Francisco, California map
San Francisco, California
Position Type
Organization Type
Professional Level
Non-Competitive Eligibility
Advanced Degree Required

Contact Resources

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Program Associate
Operation Access

Job Posting Date September 3, 2014
Application Deadline September 8, 2014


The Program Associate is an entry level position that provides support to program activities and coordinates patient care and associated case management for patients living in the North Bay region (Napa, Sonoma, Marin, Solano counties), as well as other regions as needed. The Associate collaborates with other members of the OA team to advance the mission of the organization.


Program & Office Support

  • Answers main phone line, distributes faxes and mail, greets visitors.
  • Makes reminder calls to patients.
  • Supports intake and eligibility processes, including entering incoming referrals, screening for eligibility, and sending introductory letters.
  • Supports the medical record request and closeout processes.
  • Supports production and faxing of referral status, and upcoming appointment reports to referring clinics.
  • Supports office organization and office supply ordering activities.
  • Supports production and mailing of appointment letters to patients, as needed.
  • Attends and interprets at Saturday surgery sessions and weekday eye clinics as needed.

Patient Care Coordination

  • Provides eligibility screening and support to the intake process, as needed.
  • Provides case management and documents patient care activity of services coordinated by OA.
  • Matches referrals to participating specialist volunteers, faxes for their review, and follows up to schedule clients for surgical and specialty appointments and procedures.
  • Obtains Medical Records Numbers (MRNs) for the patients as needed.
  • Produces appointment letters and faxes.
  • Makes reminder calls to patients, as needed.
  • Requests necessary forms, medical records, and closes out patient files, as needed.
  • Provides interpretation for Spanish-speaking patients at surgery sessions.

Volunteer Management & Surgery Session Coordination

  • Develops expert knowledge of volunteer capacity and medical center infrastructure.
  • Coordinates and attends Saturday surgery sessions where services are provided by all-volunteer teams, approximately two per quarter.
  • Develops productive relationships with active volunteers, including volunteer champions at each hospital, in an effort to recruit medical volunteers to meet referral needs and to maintain a sustainable volunteer base.
  • Conducts various activities to recognize volunteers, under the direction of the Program Manager.
  • Manages the utilization of medical volunteers at participating medical centers.
  • Notifies participating facilities and medical groups of cases, as needed.
  • Supports the recruitment training, and management of administrative and interpretive volunteers.

Communications & Evaluation

  • Produces internal and external reports, under the direction of the Program Manager.
  • Participates in volunteer surveys, clinic surveys, and other evaluation activities.
  • Compiles volunteer and patient profiles and testimonials for use in communications materials.
  • Provides program content for communications vehicles such as annual report, newsletters, and website upon request.
  • Identifies and pursues opportunities to promote the visibility of Operation Access.

Clinics & Community Networks

  • Develops expert knowledge of the local health care safety net, as relevant to OA's target population.
  • Develops productive and professional relationships with community clinic staff.
  • Maintains communication with referring clinics to ensure proper use of OA referral system.
  • Participates in local task forces, coalitions, work groups, and clinic meetings that are relevant to OA.

Organizational Support

  • Participates actively in OA internal meetings, office projects, and office-wide mailings.
  • Regularly updates organizational databases, including obtaining missing contact information.
  • Supports collaborative fund development efforts to sustain the OA program.
  • Pursues volunteer opportunities that enhance personal and professional development.
  • Performs additional duties as assigned.


  • Fluency in Spanish and English required.
  • B.A./B.S. required, or Associates degree and significant relevant experience.
  • Proficiency with MS Access, Word, Excel, and PowerPoint required.
  • Knowledge of Bay Area health care organizations preferred.
  • Work experience in healthcare or related field preferred.
  • Superior organizational skills and attention to detail.
  • Capacity to effectively handle multiple high-pressure tasks.
  • Self-motivated, fast learner able to keep pace with a growing demand for OA services.
  • Excellent written and oral communication skills; comfortable with some public speaking.
  • Good judgment and effective interaction in challenging situations.
  • Ability to articulate OA's mission & effectively lead volunteers and stakeholders to fulfill that mission.
  • Able to work some evenings and some Saturdays.
  • Proficiency in other languages a plus.
  • Experience with medical interpretation and knowledge of medical terminology a plus.


$38,000 - $42,000

Location Details

  • Operation Access (OA) is a non-profit organization that for the past 21 years has enabled medical providers to donate vital outpatient surgical and specialty procedures to over 10,000 Bay Area low-income, uninsured people in need. OA envisions health care equity for people facing barriers to care.

Application Instructions

Additional Application Materials:

For more information and to apply, email your cover letter and resume as a .pdf to with Program Associate in the subject line. Please feel free to reference your connection to Peace Corps in the email.

The posting employer has certified that this announcement complies with Peace Corps' Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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