Call Specialist

Call Specialist

Yorba Linda, California map
Yorba Linda, California
Position Type
Organization Type
Professional Level
Non-Competitive Eligibility
Advanced Degree Required

Contact Resources

Visit RPCV Portal

Call Specialist
International Student Volunteers

Job Posting Date August 22, 2014
Application Deadline August 26, 2014


The Call Specialist position is an entry level marketing position that involves calling students who have applied to participate on an a volunteer travel program with International Student Volunteers (ISV). Our Call Specialists congratulate the students on their acceptance, answer their questions, and encourage them to submit their agreement and deposit to reserve their space. Call Specialists will also call interested students who have not yet applied, and invite them to apply and/or attend an information meeting on their campus.

Our Call Specialists have a key role in helping these students make a positive difference in the world by committing to go on a volunteer travel program overseas with ISV. Call Specialists must have excellent phone and verbal communication skills, and must be able to accurately keep track of calls made. You will be working with a team of Call Specialists and reporting your call logs and any other call information to the Call Specialist Coordinator.

About ISV
ISV's mission is to support sustainable development initiatives around the world through life-changing volunteer and responsible adventure travel programs designed to positively change our world and to educate, inspire and result in more active global citizens.

ISV is a US-based non-profit organization 501(c)3. Since 2002, over 30,000 students from 800 universities and colleges have participated on an ISV Program overseas. We are a recognized leader in youth travel and volunteer programs, and were selected as one of the Top 10 Volunteer Service Organizations in the USA by the U.S. State Department (out of more than 1000 nominations). Over 310 universities have recognized the educational value of the ISV Program by granting academic credit to their students for participating on our program. ISV was recently featured on the Discovery Channel on In View with Larry King. ISV has also recently been certified by the President's Council on Service and Civic Participation to distribute the President's Volunteer Service Award to our participants, with a congratulatory letter signed by President Barack Obama.

Please review our website for more information about who we are and what we do.

Personally call university, online, special interest group, and high school applicants who have been accepted on an ISV Program.
Congratulate applicants on their acceptance into the program, and encourage them to submit their agreement and deposit.
Answer general questions about the ISV Program by referring to a pre-written FAQ, or by directing the applicant to contact the ISV office student care staff as needed.
Initial the applications you call and keep track of the number of calls made on an Excel print out sheet.
Take notes about each applicant indicating whether you talked to them, left a voicemail, or if the number is wrong or not in service.
Call interested students who have not yet applied, and invite them to apply and/or attend an information meeting on their campus.


Excellent phone and verbal communication skills
Positive attitude and enjoy talking to people on the phone
Comfortable talking to students ranging from age 15 to 30
High school graduate
Strong recordkeeping skills to record information from each call made
Able to adhere to pre-written phone scripts
Thrive in a fast-paced work environment and strong work ethic
Flexible and receptive to feedback

Additional Preferred Qualifications:
Travel experience
Some college education
Microsoft Office
Previous experience working with students
Customer service experience


$9.00 an hour plus incentives

Location Details

ISV Headquarters in Yorba Linda in Orange County, California

Application Instructions

Additional Application Materials:

Wage, Hours and Location:
$9.00 an hour plus incentives
Seasonal Full Time or Part Time
Located in Yorba Linda in Orange County, California

How to Apply
Email your resume and description of service to Deadline to submit your resume is Tuesday, August 26th by 12 noon Pacific Time. Local Residents only please.

The posting employer has certified that this announcement complies with Peace Corps' Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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