Contact Representative (Teleservice)

Contact Representative (Teleservice)

Los Angeles, California map
Los Angeles, California
Position Type
Organization Type
Government Agency/Public Sector
Professional Level
Non-Competitive Eligibility
Advanced Degree Required

Contact Resources

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Contact Representative (Teleservice)
U.S. Social Security Administration

Job Posting Date July 1, 2014
Application Deadline August 15, 2014


Are you interested in working for U.S. Social Security Administration? We are looking for someone to provide excellent customer service through our national phone network to assist callers with Social Security questions. We offer a flexible schedule with excellent federal benefits. We are one of the largest federal agency with over 60,000 employees with lots of promotional opportunities.

Job duties include, but not limited to:

  • Provides telephone assistance to the public on a wide variety of subjects relating to Social Security programs.
  • Interviews beneficiaries and the general public to determine the nature of their problem.
  • Analyzes and investigates situations to secure facts and reconcile discrepancies.


  • Must possess excellent interpersonal skills.
  • Must communicate effectively both orally and in writing.
  • Must be detail oriented.
  • Must exercise good judgment.
  • Must be proficient in the use of computer equipment and software including Microsoft Office.

GS-5/6/7: 1 year of specialized experience; OR,

  • GS-5: 4 years of college leading to a Bachelor’s degree OR a Bachelor’s degree OR combination of experience & education;
  • GS-6: half year of graduate education;
  • GS-7: 1 year of related graduate level education.

Note: Graduate education must be in a field that is directly related to the position.

Additional Information

This job is available to applicants with active non-competitive eligibility (NCE) status. NCE is a special federal hiring status applicable for certain federal jobs. For more information on NCE, visit


$35,230 - $62,830 per year

Location Details

The position location will be in downtown Los Angeles.

Application Instructions

Additional Application Materials:

To apply, please send a resume and short cover letter to Paul Chan, Deputy Manager at with the subject line: “Peace Corps Volunteer Employment Consideration”.

The posting employer has certified that this announcement complies with Peace Corps' Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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