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Service Representative or Claims Representative

U.S. Social Security Administration

Location

Milwaukee, Wisconsin

Positions are available throughout the metro Milwaukee area. Some temporary and permanent full-time positions could be available.

Classification

Public Sector

Duties

Customer Service Representatives provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem. Service Representatives are located in each of our field offices and have face-to-face contact with the public.

The majority of positions at Social Security involve working directly with the public, and positions are located throughout the country. Our Public Contact representatives receive extensive training and mentoring in Social Security programs and state laws.

Public Contact representatives speak with beneficiaries about their rights under Social Security laws; gather facts and evidence to establish eligibility for benefits; make critical decisions to determine benefit amounts to individuals; and use state-of-the-art technology to access and update claims information.

Qualifications

  • Good written and oral communication skills.
  • Good people skills.
  • Skills in independent analysis and problem solving using policies, procedures, laws, and regulations.
  • 2 or 4 year degree is preferred but may not be required. Customer service experience is also helpful.
  • Noncompetitive Eligibility (NCE) applies to candidates who completed service within a year from application.

Additional Information

NCE; Full-time; Entry level

Salary

$32,000 - $40,000 per year

Application Instructions

To apply, email your resume, college transcript and geographic availability to Christine.Marcoux@ssa.gov.

In the Subject Line, please type "Peace Corp or Americorp Applicant".

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