Contact Representative/Service Representative

Contact Representative/Service Representative

San Leandro , California map
San Leandro , California
Position Type
Organization Type
Government Agency/Public Sector
Professional Level
Non-Competitive Eligibility
Advanced Degree Required

Contact Resources

Visit RPCV Portal

Contact Representative/Service Representative
U.S. Social Security Administration

Job Posting Date June 19, 2014
Application Deadline July 19, 2014


The U.S. Social Security Administration (SSA) announces an open call for resumes from RPCVs and transitioning Peace Corps staff with Noncompetitive Eligibility (NCE). This is not a guarantee of employment.

SSA is seeking job applicants with exceptional customer service skills for a Service Representative (SR) positions. The SR position is an entry level position for SSA’s field offices.

  • Takes responsibility for providing direct service to the public.
  • Determines the nature of a visit/call and analyzes relevant facts to resolve problems.
  • Screens for benefit eligibility.
  • Interprets correspondence and explains benefit amounts.
  • Interviews the public to process Social Security Numbers and Representative payee applications and accountings.
  • Takes responsibility for timely input of reports of change for people already receiving a Social Security or SSI benefit.
  • Understands and is able to explain the technical provisions of the Retirement, Survivor, Medicare, Disability, and Supplemental Security Income benefits.

Visits our public contact career website at for more information about this position.

Selections are normally made at the GS-5, GS-6, or GS-7 grade level. The full performance level of a Service Representative position is GS-8.

The full salary band is $37,443 - $66,778.


  • Current Noncompetitive Eligibility.
  • U.S. Citizenship.

Additional Information

This job is available to applicants with active non-competitive eligibility (NCE) status. NCE is a special federal hiring status applicable for certain federal jobs. For more information on NCE, visit


$37,443 - $46,382 per year (starting salary)

Location Details

The position is located in San Leandro or Hayward, California.

Application Instructions

Additional Application Materials:

For more information and to apply, email your resume, a short cover letter, and documentation of Peace Corps service/certification of Noncompetitive Eligibility to Adria Leslie at with the subject line: “Peace Corps Employment Consideration.”

The posting employer has certified that this announcement complies with Peace Corps' Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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